Refund & Cancellation Policy

Effective Date: 05 August 2026
Last Updated: 05 August 2026

This Refund & Cancellation Policy explains how subscription cancellations, refunds, renewals, and billing are handled for PieSetu CRM ("PieSetu CRM", "we", "our", or "us"). By purchasing any subscription or service from PieSetu CRM, you agree to the terms outlined below.

1. Subscription Services

PieSetu CRM is a Software-as-a-Service (SaaS) platform offering subscription-based CRM services. Customers may subscribe to monthly, quarterly, annual, or custom enterprise plans.

2. Free Trial

If a free trial is offered, customers may evaluate the platform during the trial period without payment. Once the trial expires, continued access requires an active paid subscription.

3. Cancellation Policy

You may cancel your subscription at any time from your account settings or by contacting our support team.

• Cancellation stops future renewals.
• Your subscription remains active until the end of the current billing period.
• No additional charges will be made after cancellation.

4. Refund Policy

Due to the digital nature of our services, subscription fees are generally non-refundable once the service has been activated.

Refunds may be considered only in exceptional circumstances, including:

• Duplicate payments.
• Billing errors caused by PieSetu CRM.
• Accidental multiple charges.
• Payments made due to verified technical issues preventing account activation.

All refund requests are reviewed individually. Approval of a refund remains at the sole discretion of PieSetu CRM unless otherwise required by applicable law.

5. Non-Refundable Services

The following services are non-refundable once work has commenced or access has been provided:

• CRM Subscription Fees
• Setup Charges
• Implementation Services
• Customization Services
• Data Migration Services
• Training Services
• API Integration Services
• Consulting Services
• AI Feature Activation Charges
• Third-Party License Fees

6. Failed or Declined Payments

If a payment cannot be processed:

• Your subscription may be temporarily suspended.
• Access to premium features may be restricted.
• Your account may be reactivated once payment is successfully completed.

7. Auto Renewal

Where auto-renewal is enabled, your subscription will automatically renew at the end of the billing cycle using your selected payment method unless cancelled before the renewal date.

8. Price Changes

PieSetu CRM reserves the right to revise subscription pricing at any time. Existing customers will receive reasonable prior notice before new pricing becomes effective.

9. Account Termination

We reserve the right to suspend or terminate accounts that violate our Terms & Conditions, Acceptable Use Policy, or applicable laws. Termination due to policy violations does not entitle the customer to a refund.

10. Third-Party Payments

Payments processed through third-party payment gateways are also subject to the policies and terms of those payment providers.

11. Chargebacks

Customers are encouraged to contact our support team before initiating a chargeback. Fraudulent or unjustified chargebacks may result in:

• Immediate account suspension.
• Permanent account termination.
• Recovery of outstanding fees.
• Restriction from future purchases.

12. Taxes

Applicable GST, VAT, or other government taxes may be added to invoices depending on your billing location and legal requirements.

13. Refund Processing Time

If a refund is approved, it is generally processed within 7–14 business days. The actual time required for the funds to appear in your account depends on your bank or payment provider.

14. Changes to this Policy

PieSetu CRM may update this Refund & Cancellation Policy from time to time. The latest version will always be available on this page with an updated revision date.

15. Contact Us

16. Acceptance

By purchasing or using PieSetu CRM services, you acknowledge that you have read, understood, and agree to this Refund & Cancellation Policy.