Privacy Policy

Effective Date: 05 August 2026
Last Updated: 05 August 2026

Welcome to PieSetu CRM. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, store, and protect your information when you use our CRM platform and related services. By accessing or using PieSetu CRM, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following information:

• Full Name
• Company Name
• Email Address
• Phone Number
• Business Address
• Billing Information
• Profile Information
• Customer Data uploaded into CRM
• Lead Information
• Sales Pipeline Data
• Invoices & Quotations
• Support Requests
• Uploaded Files & Documents

2. Automatically Collected Information

When you use our platform we may automatically collect:

• IP Address
• Browser Information
• Operating System
• Device Information
• Login Activity
• Usage Analytics
• Error Logs
• Cookies
• Session Information

3. How We Use Your Information

• Create your CRM account
• Provide CRM services
• Manage subscriptions
• Generate invoices
• Send account notifications
• Customer support
• Improve platform performance
• Maintain security
• Detect fraud
• Comply with legal obligations

4. Customer Data

All customer information entered into PieSetu CRM remains the property of the customer. We process such information solely to provide our services.

5. Cookies

We use cookies for authentication, remembering preferences, analytics, security, and improving user experience.

6. Third-Party Services

PieSetu CRM may integrate with trusted third-party providers including:

• Payment Gateways
• Email Providers
• SMS Providers
• WhatsApp Business API
• Google Services
• Microsoft Services
• Cloud Hosting Providers
• AI Service Providers

7. AI Features

Where AI-powered features are available, customer information is processed only for providing requested AI functionality. Your data is never used for public AI model training without your explicit permission.

8. Data Security

We implement commercially reasonable security measures including:

• SSL Encryption
• Password Hashing
• Role Based Access
• Firewall Protection
• Secure Authentication
• Activity Logs
• Regular Security Updates
• Encrypted Database Backups

9. Data Retention

We retain your information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

10. Sharing Information

We do not sell your personal information.

Information may be shared only with:

• Payment Processors
• Cloud Infrastructure Providers
• Legal Authorities when required
• Business Transfers or Mergers
• Your Consent

11. Your Rights

You may request to:

• Access your data
• Correct inaccurate information
• Delete your information
• Restrict processing
• Export your data
• Withdraw consent where applicable

12. Account Security

You are responsible for maintaining the confidentiality of your account credentials and notifying us immediately if you suspect unauthorized access.

13. Children's Privacy

PieSetu CRM is intended for businesses and is not designed for individuals under the age of 18.

14. International Data Transfers

Your information may be processed or stored in countries where our cloud infrastructure or service providers operate.

15. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised effective date.

16. Contact Us

17. Consent

By accessing or using PieSetu CRM, you acknowledge that you have read, understood, and agree to this Privacy Policy.